Effective Date: July 9, 2025
At CrazyTha.com, we’re committed to delivering your orders safely and on time. Below is our complete shipping and return policy.
🚚 Shipping Policy
1. Order Processing
- Orders are processed within 1–2 business days after successful payment.
- You will receive a confirmation email and tracking details once your order is shipped.
2. Shipping Time
- Standard Delivery: 4–7 business days (India)
- Express Delivery: 2–4 business days (subject to availability)
- Delivery time may vary based on your location and courier availability.
3. Shipping Charges
- Free shipping on orders above ₹999.
- Orders below ₹999 may include a standard shipping fee (displayed at checkout).
4. Tracking Orders
You can track your shipment using the tracking link shared via email/SMS once dispatched. For help, contact our support team.
🔁 Return Policy
We want you to love your purchase. If you’re not satisfied, here’s how returns work:
1. Return Eligibility
- You may request a return within 3 days of receiving your order.
- Eligible only for:
- Damaged or defective products
- Wrong product sent
- Products not matching description
- Items must be unused, in original packaging, and with tags intact.
2. Non-Returnable Items
- Customized or personalized products
- Products bought on sale/offer (unless damaged)
- Digital/downloadable items
3. Return Process
- Email us at [your email] or WhatsApp us with:
- Order ID
- Reason for return
- Photo/video of the product
- Our team will review and approve eligible returns within 24–48 hours.
- If approved, we will arrange pickup or share return instructions.
4. Refunds
- Refunds (if applicable) are processed within 5–7 business days after product inspection.
- Amount will be credited to your original payment method.
- Shipping charges are non-refundable, unless the return is due to our error.
❓Need Help?
For any queries, reach out to us:
- 📧 Email: support@crazytha.com
- 📞 Phone/WhatsApp: +91 70707 43020