Thank you for shopping at CrazyTha.com!
We value your satisfaction and strive to provide high-quality products and services. If you are not entirely happy with your purchase, we’re here to help.
1. Return & Refund Eligibility
- Products are eligible for a return/refund if:
- They are damaged, defective, or not as described.
- The issue is reported within 3 days of delivery.
- Items must be unused, in their original condition and packaging, and with all tags intact.
2. Non-Refundable Items
- Customized, personalized, or made-to-order products.
- Items bought during clearance or sale events (unless damaged).
- Digital goods or downloadable content.
3. How to Request a Refund
- Email us at [your email here] with:
- Your order number
- Photo/video proof of the product issue
- A short description of the problem
- Our support team will review your request within 24–48 hours.
- If approved, we’ll initiate:
- Replacement, if available
- Or a full/partial refund to your original payment method
4. Refund Timeline
- Approved refunds will be processed within 5–7 business days.
- The amount will be credited to your original payment method.
- It may take a few extra days depending on your bank or payment provider.
5. Order Cancellations
- Orders can be cancelled before dispatch/shipping by contacting us immediately.
- Once shipped, cancellation is not possible. You may proceed with a return request (if eligible).
6. Shipping Charges
- Shipping charges are non-refundable unless the return is due to our error.
- In case of a valid return, we will arrange pickup or provide return instructions.
7. Contact Us
For any refund-related queries, reach out to us:
- Email: support@crazytha.com
- Phone: +91 70707 43020
- WhatsApp: +91 70707 43020
Effective Date: July 9, 2025